Customer Service

With your order you will recive an order confirmation by mail. There you can check the status of your order and control your completed orders.
If you have any questions or suggestions for us, please send us an email or call us on +43 5572 372937.

Safe payment

C.r.a.f.t. guarantees safe payment methods with Viveum Paying Systems ,certified safe servers and data encryption ssl. Communication runs through secure connections. For security reasons, with credit card payments you will be asked to provide your cvv code for each order.

Delivery times and costs

Orders will be sent during normal business hours from Monday to Friday, excepting holidays. We use UPS standard. This means that within Europe delivery takes 2-5 working days plus 1-2 days processing time. After three attempts at delivery, the order will be sent back to us. Should your order not be delivered on time, please contact us.

Delivery options

We currently deliver to the following countries:
Austria
Germany
France
England
Sweden
Norway
Denmark
Holland

USA

AUSTRALIA

Free delivery over 400 Euro Orders. Otherwise appr.10-20 Euros.

For deliveries to the China please contact us.

We cannot deliver to packing stations or PO boxes by normal delivery.

Fast and simple returns - cancellation terms and conditions

Each article can be returned within 14 days.

Requirements:

Complete the returns form that accompanies your delivery, and send it to us with the returned goods.

All articles must be returned in their original condition with all labels attached. Returns that have been worn will not be accepted and a refund will not be given.

Please follow the instructions on the returns form.

Articles can also be exchanged, once we have received the original article. For an exchange please write us an email.
Refunds can only be given on properly returned goods.

Size table

Sizes are approximate.

Jeans Inch 25 26 27 28 29 30 31

Italy            36 38 40 42 44 46

France       34 36 38 40 42 44

German     32 34 36 38 40 42

Intern.        xs   s    m   l

A jeans size of 26-28 is equivalent to an S and generally fits women 166-170cm.